30 Day Returns Policy
As we stand behind the quality of our products, we at The Engagement Ring Studio offer our customers the ability to return or exchange purchases they have made within 30 days of the order being delivered. In order to allow you enough time to consider your purchase and give you the peace of mind that our product meets your standards and expectations, we offer this policy to ensure your full satisfaction of our products.
If you decide your item does not meet your expectations and you wish to return it, we will issue you a refund as long as it is no later than 30 days after the delivery date, and provided that it is returned in the original condition without any damage, without being worn, along with all accompanying documents and materials. Although we provide our clients with free shipping when delivering an order, we politely ask that you to cover the return shipping charge.
Although we accept returns on all orders of pre-designed rings and stock wedding bands, our policy for custom designed rings (including personally engraved and fingerprinting) differs.
10 Day QALO Ring Return Policy
All QALO products must be returned within a 10 day period. We must receive the ring in our Studio on the tenth day after the ring was ordered.
Custom, Semi-Custom, and Engraved or Fingerprinting Design
For custom rings (anything that has been uniquely designed for you), we do not offer a full return policy. We want you to propose knowing that your partner is going to love the ring. For this reason, during the custom making process, we ensure that you are involved every step of the way. We begin by reviewing the CAD design or hand carved wax with you, making changes necessary to ensure your vision has been captured, and asking you to approve the final CAD design and wax carving prior to casting the ring.