RETURNS POLICY

30 Day Returns Policy

 

As we stand behind the quality of our products, we at The Engagement Ring Studio offer our customers the ability to return or exchange purchases they have made within 30 days of the order being delivered. In order to allow you enough time to consider your purchase and give you the peace of mind that our product meets your standards and expectations, we offer this policy to ensure your full satisfaction of our products.

 

If you decide your item does not meet your expectations and you wish to return it, we will issue you a refund as long as it is no later than 30 days after the delivery date, and provided that it is returned in the original condition without any damage, without being worn, along with all accompanying documents and materials. Although we provide our clients with free shipping when delivering an order, we politely ask that you to cover the return shipping charge.

 

Although we accept returns on all orders of pre-designed rings and stock wedding bands, our policy for custom designed rings (including personally engraved and fingerprinting) differs.

10 Day QALO Ring Return Policy

All QALO products must be returned within a 10 day period. We must receive the ring in our Studio on the tenth day after the ring was ordered.

Custom, Semi-Custom, and Engraved or Fingerprinting Design

 

For custom rings (anything that has been uniquely designed for you), we do not offer a full return policy. We want you to propose knowing that your partner is going to love the ring. For this reason, during the custom making process, we ensure that you are involved every step of the way. We begin by reviewing the CAD design or hand carved wax with you, making changes necessary to ensure your vision has been captured, and asking you to approve the final CAD design and wax carving prior to casting the ring.

The Return Process

 

When we receive your returned item in its original condition, we will process your refund in the following 4 to 5 days. However, depending on your location and/or method of payment, the return process may take as long as 14 days.

If you have any questions about our return procedure, please contact us or call (904) 710-5783.

 

With the peace of mind that any purchase you make can be returned with 30 days of the delivery date, we encourage you to browse our extensive selection of beautiful rings.

How to Prepare a Return

 

In order to successfully and properly return an item to The Engagement Ring Studio and receive your refund, you must strictly follow the following three-step process:

Initiate Your Return

Call or e-mail a customer service representative stating your order number and they will instruct you on what address to ship your return to. Please call us or send an e-mail to sales@engagementringstudiojax.com stating you would like to make a return and provide your order reference number.

Packaging Your Return

Please include all the original packaging and any additional. For security reasons, avoid writing jewelry or The Engagement Ring Studio anywhere on the outside of the box.

Insuring and Shipping Your Package

Select FedEX or UPS to ship your item overnight or second day.

Ship to ERS
6620 Southpoint Drive South
Suite 220
Jacksonville, FL 32216
Attn: Customer Service

If the return instructions are not followed carefully, The Engagement Ring Studio does not accept responsibility for any loss or damage to returned shipments. If you are unsure about any aspect of the process, please contact us before returning your purchase. Please adhere to the above stated instructions carefully. Returns that are packaged incorrectly will not receive receipt.